Regarding the image display issue that has been occurring on DLsite recently, we sincerely apologize for the great inconvenience caused to our circles. We would like to answer your questions regarding the re-uploading and replacement requests for images due to this issue.
- Confirming Affected Circles / Products
- Preparing Image Data / Specifications
- Replacement Procedure / Application of Changes
- Impact on Sales / Customer Support
Confirming Affected Circles / Products
Q. I have not received an "Important Announcement". Is it correct to assume that my circle is not affected?
A. If you have not received an individual notification in the "Important Announcement" section of your Circle Management page, your circle is not affected by this issue.
For affected circles, an individual notice containing a list of the target works that require re-uploading has been posted in the "Important Announcement" section of the Circle Management page.
Q. Which images were lost? (To what point in time have the images reverted?)
A. We are sorry to say that we are unable to specify exactly which images were lost or the exact point in time to which they have reverted.
Please check the current display status directly on the product page for your work.
Preparing Image Data / Specifications
Q. What should I do if I have lost the original data I uploaded at the time (it is no longer on my device)?
A. We apologize for the inconvenience. Please download the main work data from "Manage works on sale" in the Circle Management page and generate any missing images from that.
Q. Do the replacement images need to be exactly the same as the previous ones? (Can I take this opportunity to change the illustrations?)
A. The re-uploaded images do not need to be exactly the same as the previous ones.
There is no problem if you wish to change them to new images at this time.
Replacement Procedure / Application of Changes
Q. Since this replacement is due to a system issue, do I still need to wait for the standard review process? How long will it take for changes to be applied?
A. We apologize for the inconvenience, but the replaced images will go through our standard review process.
Furthermore, we are unable to provide a specific timeframe for when the changes will be reflected.
We appreciate your patience and kindly ask you to wait until the process is complete.
Impact on Sales / Customer Support
Q. If a buyer (general user) contacts us directly about the missing image issue, how should we respond as a circle?
A. If you receive inquiries or complaints from users stating that images are not being displayed, we would appreciate it if you could direct them to the following page, where information regarding this issue has been published:
[Important] Regarding Thumbnail Image Display Issues across Multiple Services Including DLsite
We deeply apologize once again for the great inconvenience this image display issue has caused to all of our circles.