Thank you for your continued patronage of DLsite.
We will be renewing our Help Site as of April 20, 2021 (Tuesday).
The site has been modified to make it easier for you to find the answers you are looking for.
More sections have been added, many existing pages have been edited to provide further clarity.
The help site now supports English, Korean, and Chinese.
We have also added an Inquiry History feature*.
After logging into DLsite, you can find the [ Past Inquiries ] button at the top of the Help page.
You can also send inquiry responses using this feature, allowing you to manage inquiries fully through the webpage if you so desire.
* User inquiries only (Circle inquiries remain unchanged).
* Inquiry History will only reflect inquiries from after the renewal.
This feature cannot be used to check an inquiry from before the renewal.
In addition, all help page URLs have been changed due to the renewal.
While the old URLs will redirect you to the new pages for the time being,we recommend you update any bookmarks you may be using.
Please feel free to send us your feedback, so we can better work to provide a more convenient help site for you.